DWX SUPPORT PLANS
BILLING AND ACCOUNT SUPPORT
EXPERT DWX TECHNICAL SUPPORT
SUPPORT FOR ON-PREMISE DEPLOYMENTS
SERVICE HOURS
RESPONSE TIMES
WEB BASED SUPPORT
PHONE SUPPORT
NAMED CUSTOMER SUCCESS TECHNICAL ARCHITECT (CSTA)
PRICING
Free
Available for all customers
Business hours coverage
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Rocket
Recommended for SEO managers
Business hours coverage
Business hours coverage
Unlimited support contacts
Unlimited support cases-
9am-5pm, Monday-Friday.
Service hours are based on CET, GMT and DST time zones
Services hours exclude holidays in Spain and U.K.2 business days
Included
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- Contact Us
Business
Recommended for Growth managers
24x7 coverage
Business hours coverage
Unlimited support contacts
Unlimited support casesFull Support
9am-5pm, Monday-Friday.
Service hours are based on CET, GMT and DST time zones
Services hours exclude holidays in Spain and U.K.12 business hours
Included
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- Contact Us
Second to none
Recommended for Marketing teams
24x7 coverage
24x7 coverage
Unlimited support contacts
Unlimited support casesFull Support
24 Hours/Day
7 Days/Week60 minutes
Included
Included
Included
Quarterly technical wellness review & quarterly business review- Contact Us